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Home  »  Consumer Reviews  »  FINANCE  »  ocwen bank home loan
ocwen bank home loan
Apr 20, 2008
Ocwen Bank complaint by Mikeslucy
I am in the process of having my home foreclosed on. I am not saying that I didn't pay my housepayment late as we all have had troubles. What I am complaining about is the unethical, unfair and dishonest way OCWEN bank operates. They deliberately hold partial payments and not credit to the account. They add astronomical fees onto each monthly bill. When asked the payment due/pay off they would never give a correct amount, they charged return check fees when a check was never returned. They said my loan was in the mitigation department and to wait until they emailed me regarding a forebarrance, repayment or loan moderation plan. Then,not 30 days later I was served with foreclosure payments. I have the employee on tape telling me not to send a payment and I repeated myself that I have never heard of a company not wanting a payment on something...ever. Everyone I have ever spoke to can not speak English. They never update your account when you call so it looks as if you ignored them. It is a lie.They have a $1000.00 check they never cashed. They billed my escrow account for taxes then we had to pay our own property taxes. This company is the most unethical, immoral and dishonest company I have ever dealth with. They are slowly stealing all the equity in my home and stealing my children's home. I need help and I don't know what to do. How can anyone get away with this? Who protects the hard working American's????Kentucky resident 2008

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1. Written by ralph, on 27-04-2008 15:27

On April 4, 2008, an agent representing OCWEN Bank, knocked on the front door of the property I was living and renting, in a very insisting and loud way. Since nobody opened the door, he entered the property through the side door leading to the yard and knocked on the sliding glass door located in the backyard. The door was not opened for this person that started showing documents through the glass door telling my wife and daughter the property was in foreclosure, and the Bank, through him could pay an amount of $3500.00 dlls to vacate in short time. Since I was not at the property at that moment, he told them that he was going to come back at a later time the same day. He came back the same day and I explained to this person that I did not receive any notice either from the bank, the owner or the company renting the house that the propery was in foreclosure and that my lease agreement was good until April 30, 2008. He then told me that I could stay until the end of my lease agreement or vacate before April 22, 2008 and receive a $3500.00 dlls compensation for early vacate. I started moving some stuff out of the house over the weekend but left some others inside the house. I was away for a couple of days and the locks for the doors to get inside of the house were changed, so I went ahead and called this agent and told me he didn’t know what was going on, and gave me the keys to the house, only to find out all of my things were not there, and that this person would not take responsibility for the things that were inside the house even though he had knowledge that my lease contract was good until April 30, 2008. He told me that I had to talk to the people who changed the locks and that he could not be held accountable for this action. When I spoke to the company who changed the locks I was told my things had been thrown to the trash by orders of the Bank owning the property. Then, I spoke to a bank representative and told me the agent had a list of the things that was going to be given to the bank so the bank could pay me the cost of the things thrown to the trash. As of now, nobody has contacted me or received any retribution for the things that were on the property I was still renting, or a retribution for leaving the property early. These people are just scammers, dishonest and they basically stole my stuff. I hope the authorities would investigate this bank, since I am not the only one being affected by these people. It’s just unbelievable.

2. Written by mikeslucy, on 20-04-2008 13:23

Ocwen company is stealing equity from many homeowners. They charge rediculous fee's for things that appear made up. Things that never happened such as a monthly property assessment. They make forebarrance plans and don't take into consideration the ability to repay. They bill their own hazardous insurance even though you show proof of insurance yourself. They do not credit payments in a timely manner. They never update contact information and say it was never provided. When calling them I have held on the line for 90 minutes, 67 minutes and when the call is rang over someone hangs up. When you send money overnight you get a fee if you send it that way. You get a fee for using direct debit on line. If you send a check by mail it is never credited until after the late date even though they have had the payment for 15 days. Then you get a late payment charge. They make it absolutely impossible for anyone to ever refinance if it is always reported late. What is the deal?

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